{"xsrfToken":"B3C1-VLUN-WS0A-9S0J_f62a7b208f1bf22288ec9dd2b50fb2c3135690a2_lout","branding":{"id":"5","key":"it","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/13"},"helpCenterBranding":{"logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/14","logoId":"14","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Touton Help Center","sharedPortalName":"Touton Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Russian (Russia)"},"de-DE":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"German (Germany)"},"pt-PT":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the Touton Help Center","sharedPortalName":"Touton Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"},"pt-BR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Korean (South Korea)"},"es-ES":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Spanish (Spain)"},"en-UK":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (UK)"},"fr-FR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"French (France)"},"ja-JP":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"5","key":"it","projectId":10300,"serviceDeskId":5,"name":"IT Support","description":"<p>Welcome! You can raise a IT Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"119","name":"Generic SR","descriptionHtml":"","callToAction":"Generic SR","introHtml":"<p>Generic SR</p>","icon":13745,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13745","groups":[],"key":""},{"id":"122","name":"Touton Website Customer Request","descriptionHtml":"<p><a href=\"https://touton.atlassian.net/wiki/spaces/CSARKB/pages/594903129/How+to+Authenticate+a+Touton+customer\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">https://touton.atlassian.net/wiki/spaces/CSARKB/pages/594903129/How+to+Authenticate+a+Touton+customer</a></p>","callToAction":"Touton Website Customer Request","introHtml":"","icon":13725,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13725","groups":[96],"key":""},{"id":"78","name":"Task Place Holder","descriptionHtml":"","callToAction":"Task Place Holder","introHtml":"<p>Pace Holder - Please Do not Use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12920","groups":[],"key":""},{"id":"121","name":"Request a New Laptop\\Mobile Device","descriptionHtml":"","callToAction":"Request a New Laptop\\Mobile Device","introHtml":"<p>Request for a laptop or mobile device.</p>","icon":13704,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13704","groups":[92],"key":""},{"id":"53","name":"Workstation Setup\\Move","descriptionHtml":"","callToAction":"Workstation Setup\\Move","introHtml":"<p>Request the setup of a new Workstation or Workstation Move</p>","icon":13706,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13706","groups":[92],"key":""},{"id":"65","name":"Fault Place holder","descriptionHtml":"","callToAction":"Fault Place holder","introHtml":"<p>Fault Place holder - Do not use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12920","groups":[],"key":""},{"id":"72","name":"New Salesperson Request","descriptionHtml":"<p><a href=\"https://touton.atlassian.net/wiki/pages/viewpage.action?pageId=55279626\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">https://touton.atlassian.net/wiki/pages/viewpage.action?pageId=55279626</a></p>","callToAction":"New Salesperson Request","introHtml":"<p>New Salesperson Request</p>","icon":12904,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12904","groups":[65],"key":""},{"id":"63","name":"Epic Place Holder","descriptionHtml":"","callToAction":"Epic Place Holder","introHtml":"<p>Epic Place Holder - Do not use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12920","groups":[],"key":""},{"id":"64","name":"Story Place Holder","descriptionHtml":"","callToAction":"Story Place Holder","introHtml":"<p>Story Place Holder - Do not use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12920","groups":[],"key":""},{"id":"70","name":"Account Deactivation","descriptionHtml":"","callToAction":"Account Deactivation","introHtml":"<p>Deactivate Identity</p>","icon":13200,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13200","groups":[65],"key":""},{"id":"99","name":"Test Work Request","descriptionHtml":"","callToAction":"Test Work Request","introHtml":"<p>Testing submitting project requests in service desk</p>","icon":12903,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12903","groups":[87],"key":""},{"id":"56","name":"General Requests","descriptionHtml":"","callToAction":"General Requests","introHtml":"<p>These are for requests that have not yet been standardized</p>","icon":12900,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12900","groups":[91],"key":""},{"id":"54","name":"iPad Setup / Replacement","descriptionHtml":"","callToAction":"iPad Setup / Replacement","introHtml":"<p>Request for an Ipad to be Setup.</p>","icon":12918,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12918","groups":[92],"key":""},{"id":"62","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"<p>Request some hardware\\device</p>","icon":12912,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12912","groups":[],"key":""},{"id":"100","name":"New Consultant Access Request","descriptionHtml":"","callToAction":"New Consultant Access Request","introHtml":"<p>New Consultant Access Request</p>","icon":12904,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12904","groups":[65],"key":""},{"id":"101","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Get Access to a system.</p>","icon":12934,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12934","groups":[65],"key":""},{"id":"114","name":"Ask I.T. a Question","descriptionHtml":"","callToAction":"Ask I.T. a Question","introHtml":"<p>For General Inquiries</p>","icon":12927,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12927","groups":[91],"key":""},{"id":"116","name":"Get Help with a Computer\\Application Problem","descriptionHtml":"","callToAction":"Get Help with a Computer\\Application Problem","introHtml":"<p>If you are having an issue with your Desktop or an Application</p>","icon":12930,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12930","groups":[91],"key":""},{"id":"117","name":"Initiative Place Holder","descriptionHtml":"","callToAction":"Initiative Place Holder","introHtml":"<p>Pace Holder - Please Do not Use</p>","icon":12932,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12932","groups":[],"key":""},{"id":"115","name":"Report a System Issue or Security Concern","descriptionHtml":"","callToAction":"Report a System Issue or Security Concern","introHtml":"<p>This helps up gather information about System Issues or logs a Security concern.</p>","icon":12938,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12938","groups":[],"key":""},{"id":"71","name":"New Office Staff Request","descriptionHtml":"","callToAction":"New Office Staff Request","introHtml":"<p>New Office Staff Request</p>","icon":12904,"iconUrl":"https://touton.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12904","groups":[65],"key":""}],"reqGroups":[{"id":91,"name":"Common Requests."},{"id":92,"name":"Hardware \\ Computers"},{"id":65,"name":"Access Requests"},{"id":87,"name":"Project Work"},{"id":96,"name":"Customer Service Specific"}],"orderMapping":{"65":[101,70,72,71,100],"90":[114],"94":[119],"91":[116,114,56],"92":[121,54,53],"87":[99],"96":[122]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2c34f95b-b23c-370b-b9d1-7118967ea989","appLinkName":"Confluence (touton.atlassian.net)","appLinkUrl":"https://touton.atlassian.net/wiki","spaceKey":"IPAD","spaceName":"MTKB","spaceUrl":"https://touton.atlassian.net/wiki/display/IPAD"},"labels":[],"projectKey":"IT","serviceDeskId":5},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"Y'all are doing a great job!","userLanguageMessageWiki":"<p>-Dave</p>","defaultLanguageHeader":"Y'all are doing a great job!","defaultLanguageMessage":"-Dave","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Touton Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://touton.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=touton","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B3C1-VLUN-WS0A-9S0J_f62a7b208f1bf22288ec9dd2b50fb2c3135690a2_lout","baseUrl":"https://touton.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"20971520","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"80512beb-dfcd-4b63-b4e0-06d214c27dd2","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}